Instant cash-outs are typically processed within minutes, and in rare cases it can take until the next business day. If yours is taking longer than expected, here's what to do:
1. Check the status in the app
Open the Ziina app and confirm the transaction status shows as Completed. If it still shows as Pending or Processing, allow a few more minutes for it to update before taking further action.
2. Verify your bank details
Confirm that the bank account details saved in your Ziina profile are correct, including the account number and beneficiary name. A mismatch is one of the most common causes of delayed or returned transfers, If this is the case please reach out to Ziina support for further support.
3. Contact your bank
If the transaction shows as Completed but the funds haven't arrived, share the bank reference number from your cash-out details with your bank so they can trace it. If you cashed out to a digital wallet (such as e& money or Botim), contact us instead, as the wallet may have sent the money back.
4. Reach out to Ziina support
If your bank needs additional documentation to trace the funds, contact our support team.
For security reasons, only the account holder may request sensitive account details.
We'll provide the necessary documents to help resolve the matter promptly.